GOOD TO KNOW
Returns & Exchanges
Ask the useful questions before ordering, and contact us if something is not right.
Confirm the terms before an order
This website accepts email inquiries rather than online payments. The return window, eligible items, exchange arrangements, return shipping responsibility and any applicable final-sale exclusions are confirmed in writing before you agree to an order. Do not assume a standard return window from the catalog alone.
If you need a specific size, material or color clarification, ask us before proceeding. An inquiry is not an accepted order and does not commit you to a purchase.
How to request help
Email [email protected] with your name, order reference, product name, delivery date and reason for the request. For a defect, damage or incorrect item, include clear photos of the item, its labels, the packaging and the issue where practical.
Damaged, defective or incorrect items
Contact us as soon as reasonably possible after noticing an issue so we can review it and discuss the appropriate remedy. Keep the item and packaging while we assess the situation. Do not discard or alter evidence of shipping damage before receiving instructions. Your applicable legal rights remain unaffected.
Return authorization and destination
Wait for written return instructions before sending an item. The website's business contact address is not automatically the correct return address. Sending an item without instructions may delay its identification and review.
Condition and exchanges
For a discretionary return or exchange, any condition requirements and exclusions will be specified in your accepted order terms. Do not wash, alter or remove labels from an item while deciding whether it meets those terms. Exchange availability depends on the requested option and current stock, and is not guaranteed by a catalog listing.
Costs and refunds
Applicable shipping costs, any agreed deductions and the refund process will be explained in writing. For an approved refund, the method and timing depend on the original agreed payment method and its provider. No refund can be processed through this static shopping bag.
Wholesale orders
Wholesale return, shortage, damage, cancellation and exchange terms are agreed in the quotation or accepted wholesale order. Ask for those terms before confirming your purchase. They may differ from consumer order terms.
Need clarification?
If a return policy term has not been confirmed for your proposed order, ask before accepting it. Email [email protected] or call +1 (407) 412-6521.
Need a clarification?
Email [email protected] or call +1 (407) 412-6521 before proceeding.