Frequently Asked Questions

Can I pay online?

No. This is a product catalog with a browser-based bag and email inquiries. Buy It Now opens a draft message rather than a payment checkout. No card information is collected here, and no order is accepted just by adding items to the bag.

How do I request a piece?

Open its product page, choose the option and quantity, then use Buy It Now or Add to Bag. From the bag, provide your contact and delivery details to prepare an email inquiry. Review and send the draft in your own email app.

What if my email app does not open?

The inquiry text is displayed after you prepare the draft. Use Copy inquiry or Download inquiry and send it from your preferred email service to [email protected].

Are all listed styles in stock?

The catalog is not live inventory. Availability and the final order details are confirmed in writing before you decide to proceed.

What currency are the prices?

Prices are displayed in USD. The bag subtotal is an estimate for merchandise and excludes shipping and applicable taxes.

How do I choose a size?

Review the listed product options and Size & Care guide. If measurements are not provided, ask us before ordering; there is no universal chart for every style.

Do you work with independent retailers?

We welcome wholesale inquiries. Send your store details through Wholesale. Pricing, minimums, available options, shipment timing and payment terms are confirmed by quote.

Can I visit or collect an order?

Please contact us before visiting or requesting pickup. Walk-in hours and pickup availability are not published. See Store Information for the contact address and phone number.

Where are the shipping and return terms?

Read Shipping & Orders and Returns & Exchanges. Terms for the actual proposed order must be confirmed before acceptance.

How can I contact you?

Email [email protected], call +1 (407) 412-6521, or use the Contact form.